Organizations are increasingly depending on digital initiatives, such as mobile applications and IoT devices, to gain a competitive edge. While these initiatives push the boundaries of technology, their long-term success hinges on their reliability. Behind the scenes, the IT team plays a crucial role in ensuring the reliability of business operations.
However, even some of the most robust IT teams face challenges because they use distinct tools for different components of their IT infrastructure (applications, networks, servers, databases, etc.) with no integration among these solutions. This isolated approach compels IT administrators to navigate through a multitude of reports, notifications, and alerts without achieving real-time, contextual visibility into the ongoing status of their IT environment. A non-integrated IT environment can eventually result in inconsistent service delivery, a less-than-optimal user experience, and even delays in restoring services.
